THANK YOU FOR VISITING AND SHOPPING AT Nelius USA. FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY.
ALL ITEMS WILL BE SHIPPED IN A TIMELY MANNER. YOU WILL AUTOMATICALLY RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER WHEN YOUR ORDER HAS BEEN FULFILLED. PLEASE REMEMBER TO COMPLETELY FILL OUT EACH AREA DURING THE CHECKOUT PROCESS. THIS HELPS US CREATE AN ACCURATE SHIPPING LABEL SO THAT YOUR ORDER ARRIVES WITHOUT DELAYS.
SHIPMENT PROCESSING TIME
ALL ORDERS ARE PROCESSED WITHIN 2–8 BUSINESS DAYS. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR HOLIDAYS.
IF WE ARE EXPERIENCING A HIGH VOLUME OF ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW ADDITIONAL DAYS. PLEASE ALLOW EXTRA TRANSIT TIME FOR DELIVERY. IF THERE IS A SIGNIFICANT DELAY IN THE SHIPMENT OF YOUR ORDER, WE WILL CONTACT YOU VIA EMAIL.
SHIPPING RATES & DELIVERY ESTIMATES
SHIPPING CHARGES FOR YOUR ORDER WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.
DELIVERY DELAYS CAN OCCASIONALLY OCCUR DUE TO CARRIER OR TRANSIT CONDITIONS.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
NELIUS USA SHIPS TO ADDRESSES WITHIN THE UNITED STATES, U.S. TERRITORIES, AND APO/FPO/DPO ADDRESSES.
SHIPMENT CONFIRMATION & ORDER TRACKING
YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL ONCE YOUR ORDER HAS SHIPPED CONTAINING YOUR TRACKING NUMBER(S). TRACKING NUMBERS TYPICALLY BECOME ACTIVE WITHIN 24 HOURS.
DAMAGES
NELIUS USA IS NOT LIABLE FOR PRODUCTS DAMAGED OR LOST DURING SHIPPING. IF YOUR ORDER ARRIVES DAMAGED, PLEASE CONTACT THE SHIPPING CARRIER TO FILE A CLAIM.
PLEASE SAVE ALL PACKAGING MATERIALS AND DAMAGED GOODS BEFORE FILING A CLAIM.
Returns – Domestic Policy
Nelius USA does not offer exchanges or returns on any items. We provide detailed product descriptions and accurate sizing charts to help customers choose the correct size before purchasing.
If you have any questions or concerns about your order, please contact us through our Contact Us page or email us at casoncj8@gmail.com.
All international orders (outside of the United States) are considered final sale and are not eligible for refunds. Any return requests must be pre-approved by contacting us through our Contact Us page or by email before sending an item back.
Clearance Items
All clearance or “must-go stock” items are final sale. Because these products are sold at a significant discount, they are not eligible for returns, exchanges, or refunds.
Shipping and Returns – International Policy
All international purchases are final sale, and returns are not accepted. Refunds, if issued, will be reviewed and determined on a case-by-case basis.
Lost packages are considered the responsibility of the customer once the order has been shipped. Only packages that arrive damaged in transit may qualify for a replacement shipment.